Frequently Asked Questions
Everything you need to know about your Timi of Sweden shopping experience.
What materials are used in Timi of Sweden jewelry?
Our jewelry is crafted using high-quality materials including brass with 14k gold or silver plating. All our products are lead, nickel, and cadmium free, making them safe for sensitive skin.
How long does shipping take and what are the costs?
We offer worldwide shipping. Delivery typically takes 2-5 business days within Europe and 5-10 business days for the rest of the world. Shipping costs are calculated at checkout, and we offer free shipping on orders over a certain threshold.
What is your return policy?
We want you to love your purchase! If you are not satisfied, you can return your items within 30 days of receipt. Please ensure items are in their original packaging and unused. For hygiene reasons, earrings cannot be returned.
How should I care for my jewelry to ensure it lasts?
To keep your jewelry looking its best, avoid contact with water, perfumes, and lotions. Store your pieces in a dry place, preferably in the original Timi of Sweden packaging, to prevent oxidation.
Which payment methods do you accept?
We accept all major credit cards including VISA, Mastercard, and American Express. We also support modern payment solutions like PayPal, Klarna, and Apple Pay for a secure checkout experience.
Can I track my order once it has been shipped?
Yes! Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to follow your package's journey.